Return Guidelines
Physical Products Hardware products may be returned to UAB MBito, within 14 calendar days without requiring justification.
All returned merchandise must remain in its original packaging and show no signs of usage. Customers are responsible for return shipping expenses.
Bundled items packages must be returned as complete sets only.
Digital Products:
The following item(s) cannot be returned or exchanged: Credits. Unless the feature(s) that were purchased don't work or cannot be activated.
Regional Notifications
Special Advisory for United States Customers Effective August 29, 2025, the De Minimis threshold (duty-free imports under $800) will be eliminated. All packages shipped from Lithuania through Deutsche Post, FedEx, or DHL will be subject to a 15% import tariff calculated on the complete order value.
Restocking fee
“Change-of-mind returns.” returns are subject to €5 (Economy) or €35 (Express) to cover outbound shipping costs.
The fee never applies to faulty items.
Important: Import duties and local taxes are non-refundable. Returns will only include refunds for the actual product cost.
How to start a return
Contact our customer support at ask@mbito.app. Once we receive the returned item, we'll inspect its condition and issue your refund.
CONTACT US
Got questions? Our support team is ready to assist you with anything MBito-related.
Get in touch: Email us at: ask@mbito.app
All returns must be shipped to the following address:
UAB MBito
Attention: Customer Service
K. Petrausko g. 26, 119
Kaunas, Kauno r. 44156, LT
Our support team operates weekdays 8:00 AM - 5:00 PM (GMT+3). Weekend inquiries receive responses the next business day.
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